Posts Tagged ‘dog daycare’

Mental Illness is not a Moral Failing

November 3, 2017

Recently, I’ve been pursued by an anonymous bully.  I have an inkling of who he is, but not where.  Hell, in the modern world, does it matter where he is?  He’s crafty.  He doesn’t have the balls to  call me directly…he calls my  employer and harasses office staff.  He’s done this to me several times, and I’ve been fired for it.  Don’t tell me what is legal or illegal. Women are fearful of men, and will acquiesce.

This guy has posted that I am crazy and mentally ill. His point?  That he is better than me?  Stronger?  More intelligence?  Not sure what his point is.  I think he is probably more mentally ill than I am, but nothing we can do about it.

Being mentally ill doesn’t mean you can’t think. Not all mental illness is schizophrenia or dementia.  I  was taking medication for depression at one time, and a friend said to me, “You know, you might have to take that for the rest of your life.” And I responded, “If I were diabetic, would you say the same thing to me?”

People clearly don’t understand mental illness. Wouldn’t YOU be mentally ill if someone you didn’t know was attacking you, calling your boss telling them to fire you, and  you didn’t know why?  Wouldn’t that cause you stress? Well, stress is also mental illness.

But..it is not a moral failing.   A moral failing is taking an action that you know affects your community in a negative way—and doing it on purpose.  Finding a dog, knowing that someone lost it, and not attempting to find the owner, but deciding you will be a better judge of what a good home is.

Rescuing a dog from an animal shelter and finding out it is a biter, and knowing what it will take to make that dog a pet and not doing what needs to be done, because you are either too lazy or want to spend the money on other things…is a moral failing.   Keeping that dog confined for months—or years, because you aren’t killing it…but not making sure that dog isn’t stressed out every day he lives…is a moral failing.

Breeding a dog that you know had  genetic ‘defects’ that not only affect its quality of life, but will cost a lot of money, when you  don’t have to breed that dog…is a moral failing.

Denying that any of this is important, and running a business that you promote as humane…is a moral failing.

I had written all this months ago, and because I work  in the pet industry, I encounter a lot  of this.  Just recently, many women have come forward and spoken out about being harassed by men.  it’s not all sexual harassment, you see, but it is still all about bullying women.

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Taking Care of a Dog for Extra Income

August 5, 2016
Notice the Afghan Hound taking her half out of the middle. What do you think the Whippets are thinking?

Notice the Afghan Hound taking her half out of the middle. What do you think the Whippets are thinking?

There are several companies that do this now.   It could be a good way to make money.  They advertise nationally, and are always looking for dog care givers.

Before you jump in, let me tell you some  stories…

  1.  Friend who traveled for work left his dog with a family many times.  This was years ago, before cell phones. Finally, the dog got out.  At least he had a collar with a rabies tag. The police picked the dog up, and tried calling my friend, but he was out of town, so  wasn’t listening to his  answering machine (this was before voice mail).  He got home, called the people who  were supposed to have his dog, and they told him the dog got out. They had his  contact info, and never  bothered to call him.  This dog was 1 day away from being euthanized;
  2. An acquaintance was doing this for a living, Didn’t ‘believe in crating’.  Took a dog out for a walk, left a large Shepherd type dog sleeping.  A  small dog went up to the sleeping dog & barked at the Shepherd. the Shepherd bit the small dog, who lost an eye;
  3. Friend was doing this in her home.  During the interview with the client, she sort of noticed that  the client REWARDED both Pugs with a treat every time they barked at him.  He left, and  she had these barking dogs all weekend. They never shut up;
  4.  Acquaintance who actually bred the dog, knew she was nervous, but had her loose in the house while boarding her for the owner.    Breeder’s husband came in and the dog ran out the door as he was coming in. They never found the dog.
  5. I agreed to take care of a client’s  dog.  I didn’t think she’d be much trouble, until I realized she would not urinate or defecate in the yard. She had to be walked.  This would not have been  problem, except that she was large, strong, and after every bunny and squirrel…and barked at strangers.

If you  don’t have any pets and work from home, and have a secured fenced area to let dogs out, or don’t mind walking a dog or two—and are strong enough to handle any size dog, none of this matters.  If you DO have other pets, don’t have a secured yard, and aren’t used to being  in control of a dog, this might be more than you signed on for.

It’s good to get the veterinarian’s contact info (as well as ‘next-of-kin’ for the dog’s owners), info  if they have pet insurance, a big deposit if they don’t.  You may be able to  find sample contracts on line—but you want details spelled out.  You’ve got to have home owners, and liability insurance (many policies won’t cover damage or loss of life). Most care givers ask owners to bring their own food supply (in fact, many boarding kennels do this now).  You absolutely have to have your pets—& the boarder, meet on NEUTRAL TERRITORY and walk in together…at least the  greeting.  You will have  ‘4 more feet of dog’.  It’s not going to be a party.

****

I am thinking of moving the  dog blogs all to another  blog:  “Married to the Hair.”  I’ve about said everything I’ve been wanting to say about dogs, and I’ve been blogging very steadily for four years.  Time  to consider other  ways to express myself.

Why Pet Industry ‘Professionals’ Can’t Find Groomers

July 8, 2016
You'd be lucky to find a pet groomer who can still do a classic Poodle trim.

You’d be lucky to find a pet groomer who can still do a classic Poodle trim.

I had another demoralizing experience a few weeks ago.  I guess what made it worse was that I was hoping  for  a better experience.

I’ve been looking for  part-time work because, where I work now, they can’t get me enough work.  We are working out  the ‘bugs in the system’, because  originally, they didn’t want to pay me to  groom dogs that were getting ‘just baths’.  To most groomers, it is never ‘just a bath’,  and we make money on the dogs we don’t clip, but that is not what this is about.

The kennel owner has been training dogs for over  decade, and  although she provides  dog daycare,  she is one of the few that does not run huge packs of dogs, and knows that most  dogs coming  into her business really need more training.

She told me that she knew nothing about grooming,  and didn’t even know how to bathe a dog, but that her groomer was overwhelmed—-booked at least  two weeks out (doing about 8 dogs a day), and she needed more help.   She was even thinking of quitting. The kennel owner was having a terrible time finding a groomer.  She called all the grooming schools, and people weren’t showing up for interviews, or would groom for a day and not show up again.

Her  set up was ok.  She had adequate dryers and tables, and a good tub.  She showed me her appointments,  and was, indeed, booked two weeks out.   I asked what she was charging for a small dog. She told m $45.  I said, “That is  pretty low, and you really can’t raise your prices over 10%.”  She was not averse to raising prices—or so she told me.  In fact, she wanted  to  open a school for  dog daycare providers, and asked me  if I had eve trained anyone to groom.  I told her I had, but you can’t train a person to have an aesthetic eye, and that’s the problem with  for profit  vocational schools. She, again,  told me she knew nothing about grooming, but felt she had to start looking for  people to train.   I told her I could come in on Wednesday, and to start me with  six dogs and we’d see how it goes.  The kennel was  a bit less than 30 miles from where I live, so it was nice that I could bring my dogs.

A dog i groomed when I worked (frifly) for Pet Supplies Plus, The dog's owner was over joyed, but I got fired for wearing a scarf.

A dog I groomed when I worked (briefly) for Pet Supplies Plus. The dog’s owner was over joyed, but I got fired for wearing a scarf.

In any case, I showed up  at 8:00a.m., and the other groomer was already there and grooming.  She had the computer print -out of our appointments, and I saw I had  eight (not six)  dogs.  I thought that was a bit much, and the other groomer thought so, too, but, as she pointed out to me, the owner and kennel manager decided this. The other groomer always told them no more than  six and they always overbooked her.  I  asked about  the shampoo, as the owner told the groomer always  diluted shampoo first thing. Well, not exactly.  Making it up as I went wasn’t he most irritating thing.  Not being able to regulate the water tempeture was  the most irritating.  I do like to  have everything ready at the start of the day,but there were other irritations.

The other groomer had been at this job for 10 years.  I asked her why she hadn’t suggested raising prices, and she said she had, but some people refused  an increase, so the owner let them get away with the old  price—a price that hadn’t gone up in at least five years, and was low even then.  In fact, their whole fee schedule made no sense. A small dog,  full grooming, was $45, but a ‘bath & touch up was …$40?  a Siberian Husky was $45—and that is really just a bath and blow-out, but a Golden Retrieve was $35 +  $15 for the nail trim. A nail trim takes  less than  five minutes, but a Golden Retrieve bath, blow out, and  neatening will take at least as long as any small dog that needs scissoring, so….?  Yes, the groomer said, but  the kennel manager & owner—who do not do her job, told her  she wanted too much.  I knew I would have to ask for 60% to take this job.

Now, I am getting the lay of the land, and I am called down stairs to talk to a client.  The new client were referred by a relative who has their Golden Retrieve shaved, and they want their Golden Retrieve shaved like that. The  ‘new’dog is 11-years-old, and never has had a professional bath, let alone  had a clipper taken to it.  Not good.  I said to these people, “I have to be honest with you.  I am not sure I can do this, and were he my dog, I would not. It is a matter of integrity for me to tell you he will not be cooler, he will not shed less, and it will not look good.  If he’s not used to the vibration of the clipper, he might not let  me do this.”  They looked at each other and then to me, and, yes, they wanted this  11-year-old dog shaved because they liked the way the other dog looked.

So much stress.  The reception area was crowded with other  clients, so there was no sense addressing  clipper alopecia, and the  business owner’s  husband, who was at the reception desk,  did not say anything.  One of the kennel staff had to carry the dog upstairs to the grooming area (later, I heard the owner say the dog  does stairs at home, so they didn”t understand what the problem was.  What the problem was…was a scared dog).  I had to get more cooperative dogs started, so it was about noon before I could start this old dog.   He was actually in good shape, but he had no idea what was happening.  I  needed someone to hold the dog on the table, as he would not stand.  The other groomer had to text  kennel staff (there is no intercom), and a guy comes up and tells us he’s on lunch break.  Huh? So why  not send someone NOT on break?  About 20 minutes later a girl  comes up,  and I get the dog out of a kennel and have to ask her to lift the dog and hold the dog up while I do nails, sanitary, and get some hair off.  Then she  held the dog up in the tub for me (where, by the way, we never got hot water as we could not regulate the temperature), then helped me get the dog into a crate to dry.  So this dog (mind you, at the most, a $60 fee in most places, and the  business owner is charging  $50) is a two person job. The kennel is losing money on this dog.  I asked the girl to return in about 20 minutes so we can finish the dog.  Meanwhile, the kennel manager came up to ask how I am doing and if anyone is ready to go home.  I ask her to send someone up to help with this old dog, who will not stand for grooming.  After  10 minutes, the other groomer texts downstairs—again, and  about 20 minutes after that, a young man comes up.  I ask him to get the dog, and he starts futzing around with a kennel leash, so I get the dog, ask him to  put the dog on the table and hold the dog up while I shave the dog. While he’s holding the dog for me, he actually texts someone.

The other groomer  uses a very long blade on the other Golden, because the dog has clipper alopecia, and now has a very soft, sparse, fuzzy coat.  The long blade is not doing it for this dog, so I use a shorter blade. It looks decent, but not good.  Choppy.   Meanwhile, the other groomer tells me she actually likes grooming, she is just sick of these people. She is very disrespected.  They have not raised prices, they’ve  taken her dustpan and they don’t have a shop-vac.  Our garbage cans are way too small, and she feels she has  options to  get a job with less stress.  I tell her I can’t return unless they pay a higher  per centage, but I also asked her how often she sees the kennel owner, as the kennel owner has not come up to talk to  me or given me any paperwork.

I am finished with my  eight dogs about 2:30.  I went to reception to  tell them I am finished. The owner is in the training hall with the kennel manager and her husband.  She smiles at me but doesn’t say anything, and leaves out another door with a dog.  The husband sits down at the front desk and starts  rifling through  a drawer.  I say, “You know, Katy didn’t give me any paperwork.”

He hesitates, and finally  says, “Yes, well, we are  parting company. We didn’t like some of the things that went on here today.”  Interesting. Nobody came upstairs to say anything to me.  Except the kennel manager to ask how I was doing, and I said, “I am a bit overwhelmed.”  Several years back, I  took a job where I was told I would get seven dogs a day, but the bather would bathe my dogs.  That never happened due to  the dynamics of the shop.  Within  two weeks of my starting, a groomer who had been at the shop over  22 years came in one day and took all her stuff—-quitting, but never said anything to management…and suddenly I had nine dogs to groom a day.  I told the practice manager it was too much, and she told me to do my best. Then, I was getting  ten and 11 dogs a day, and I continued to tell her I could not do a good job on that many dogs.  I worked for about eight weeks, from 8:00 until  often after  4:30 p.m.  One day, she calls me over to tell me she has to let me go—she is getting too many complaints!  But  give me just seven dogs, and have the bather bathe my dogs?  Not happening.

So what didn’t the  owner’s husband not like? That I tried to dissuade the people with the Golden from getting the dog’s hair cut!  “Now, I know that Goldens are not supposed to be shaved, but…”   he says. It’s a money thing.  I was—again—in a no-win situation.”That dog was 11 years old!  it was a matter of integrity to  suggest they not do  this.  Did they like the way the dog looked?”  “I don’t know,” he replied.

What pisses me off was that  his wife—the kennel owner—didn’t have the integrity to tell the owners of the dog this was not ethical, and she didn’t have the integrity to talk to me about it, although she had all day. She had her husband—a person I had never met…do it.  Yet, she is going to bring integrity and professionalism  to pet services.  And she wonders why she can’t find a groomer.

We had an unpleasant email exchange, where she accused me of doing a bad job on purpose, and also claimed I cut the dog & she had to pay the veterinary bill & refund the grooming fee.  She actually never saw the dog.  she also told me  the other groomer was quitting because of an injury.  clearly, the other groomer needs a reference, and  won’t tell the owner the truth.

Here’s what another groomer blogged about, recently: https://poodlequeen.wordpress.com/2016/04/14/where-have-all-the-groomers-gone/

I can’t imagine how  someone who has never  even groomed their own dog  thinks  they will  just be able to hire a groomer, with no thought about  equipment,  how long a grooming takes, or what  a fair fee for a job is…but this is the direction  my industry is heading.

A Very Sad State of Affairs in the Pet Industry

May 27, 2016

Bred by backyard breeder. This is a Shih Tzu---Pit Bull cross. Why should the rest of us have to pay to euthanize unwanted dogs?

I’ve been told I should not ‘name names’ as it is preventing me from getting jobs….but since I am near  retirement…well…if you are in the metro Chicago area and are looking to board your  dog, contact me, first. There are some good kennels, run by dog lovers who’ve bothered to learn about animal behavior (dog behavior, specifically), and train dogs.  Unfortunately, many   dog kennels are  owned or managed by people  who have had management experienced, have owned a pet dog, and know NOTHING about dog behavior or what causes stress or injury. They don’t care to learn, either.

I have a friend, a past co-worker, who  took a job at a facility  on the north side  of Chicago. in fact, the owners, two men who  own a pet dog, and got tired of what they were doing (and had the capital), offered me a grooming job right before I went on vacation…to start upon my return.  While I was gone, they fired a groomer who was about to leave on her own, and immediately hired another ‘groomer’…because they couldn’t wait for me.  Why not? Well, obviously, neither guy  knew how to brush or bathe a dog, so they needed someone’s labor to make money.

I was  a bit disappointed, but not too disappointed.  They really needed more equipment, and I knew they knew nothing about dogs. This always frightens me because they also hire people to work for them who know nothing about dogs.  Yes, that’s right.  These guys, the owners, don’t want to actually  be in the room with the dogs themselves, all day. No, they want to own a ‘dog business’.

So it happened they hired my friend, who does act with integrity, and  she  found that they allowed another employee to put an electronic shock collar  on a dog (maybe more than 1).  Now, if  a person has a pack of dogs, and introduces a new dog to the pack, and  there is a fight, the new dog is not allowed to enter the pack.    That is, people with integrity know this. The people who want to make money  who won’t refuse a dog, apparently shock it.

Not all day care facilities do this.  Many use a water spray bottle (or pistol) to spray a dog  looking funny at another dog.  But face it:  the odds of a fight breaking out when you have more than 3 ‘unrelated’ (meaning living in the same household) dogs together is high.  Of course,an intact dog increases the odds, but  neutering is not a panacea.

So, my friend quit, and it looks like I dodged a bullet.  However, since, again, the  people I work for   just  three days a week don’t have enough work  for me to make a living, I have to keep looking for more work.  What I am finding is a lot of businesses  owned by people who want to own a pet business….and don’t want direct contact with dogs. they don’t want

This is a Maltese I groomed in a puppy trim. They do not grow like this .naturally. they need haircuts.

This is a Maltese I groomed in a puppy trim. They do not grow like this .naturally. they need haircuts.

to be in a room all day with dogs.
They have never trained a dog and proudly let everyone know how spoiled their own dogs are.  They do not invest in  equipment, and want you to overcome the laws of physics, and they also  don’t want you to form a relationship with THEIR clients.

You shouldn’t choose a pet car business just because the location is convenient, but I guess anyone who thinks their dog gets exercise  just because they pay for ‘dog daycare’ is kidding themselves.  Most dogs go home tired from stress, not from  actual exercise.

I have an acquaintance who is trying to change this:  she offers  training of kennel personnel, and seminars, but this will not solve the problem of people in the pet industry  making money  off pets, but  not caring enough to work directly with them.

The California Girl

January 8, 2016

I come from long lived people.
Well, not my mother’s father.  He died in his fifties of kidney disease, years before there was dialysis, or transplants.  I still don’t understand how healthy people suddenly get a malady, but I know it happens.  I believe that with my grandfather, he was probably exposed to solvents, because he was a metal recycler.  But who knows.

My mother died of lung cancer  in her mid forties. No mystery there.  She had smoked for  about 30 years.

My father’s father died  of leukemia in his mid seventies.  However, my grandmother lived into her early nineties, or so I believe.  My father cut her off for nastiness, and she never bothered to maintain a relationship with any of her grandchildren.  Her son, my father, is now  89.

Back on my mother’s side, her mother, my grandmother, lived into her mid nineties, even  surviving a bout of late onset breast cancer (in her  late eighties).  He sister also lived to her late eighties, although she chose to be an invalid for the last  twenty or so years of her life.  She really didn’t want to move or have physical therapy.  She just wanted to watch TV.

I mention all of this because I am now in my sixties, and I lost a dear friend just over a year ago, also in her early sixties. It happened so fast, and she knew it would.

Ch. Scenario Razzle Dazzle, JC as a young dog

Ch. Scenario Razzle Dazzle, JC as a young dog

We had met about  fifteen years earlier at the International Dog Show in Chicago—one of the last benched shows. I  was at the bench, with Dazzle, my Saluki, whom his breeder bemusedly told me I could show.  Janie also had a Saluki.  She was not showing  her dog, but we talked a little, and she  gave me her number and told me to call her if I wanted to get together.

I blogged about her last year.  I never thought she’d get her dog under control, as he was  quite lag and exuberant.  I don’t think Janie was even  five feet tall.  She had  grown up in California,  was a nurse, and had come to the Chicago area  because her husband had gotten a job.  Fred was her second husband.  She had married young, had a daughter, and the first husband ended up in jail.

Janie had had another  Saluki, Zephyr, and  she was just enchanted by the breed.  I am not sure how she found the breeder of the third and fourth Salukis (they were never healthy…never gained weight, and never got along), but  she was always trying to find a veterinarian who could find out  why  they never thrived.  I felt so bad for her, when first Reggie died.  She had

Reggie Wondergem, doing the scent articles at an obedience trial.

Reggie Wondergem, doing the scent articles at an obedience trial.

worked with him, to engage his brain, as well as to title him (he was probably the only Saluki attaining a U.D. in the last decade), then Khan, then Ivory.  But she planned next to get  a Saluki  from both obedience and conformation lines, and she got Ari.

Janie did dog boarding in her house, and some grooming as well.  She took on some tough cases: poorly bred  puppy mill dogs that people had bought or rescued.  She really educated herself about dog behavior, and helped a lot of her clients, and made a decent living.  I really admired her and how she ran her business and kept learning about dogs.  That’s what we had in common.  At one point, before we really knew each other,we were thinking of going into business together, but she didn’t trust the people I was buying the business from, and I understood. It was a stressful time for us, but we  got through it.

We had other interests.  Investing, lure coursing.  We both commiserated about trying to refinance our homes( being  independent contractors). Even though she had enough money to pay off her mortgage, no bank would lend to her because both she and her husband were self-employed.  Go figure (especially when they were financing people who clearly weren’t creditable!).

When she was diagnosed with lung cancer, I couldn’t believe it.  She hadn’t smoked in 30 years.   Nor could I believe she was having such a hard time getting treated.  Apparently, she was stage  four when she was diagnosed.  I wondered how that could be, that she had no symptoms for so long, then suddenly a small cough.  In less than six months, she was gone. She knew she might have a stroke, from the  medicines she was taking, and she did,and I am horrified that her last week on earth was so frightening.

Janie was  very disgusted with  the political system, and  has thinking of moving to Canada. As it was, her husband wanted to move back to California, and he did.

Janie did not have a funeral.  She was not religious.   I believe she was cremated, but she had so many friends.  They all asked about her when I  saw them at our dog training club.  I miss her very much. U guess that is the true memorial.

 

It’s Only Dog Hair

January 1, 2016
The trim is a 'Town and Country'. I wanted to do a classic 'Dutch', but the owner was a retired groomer , herself, and this was what she wanted. Note the balance, that her pants are not 'falling off'.

The trim is a ‘Town and Country’. I wanted to do a classic ‘Dutch’, but the owner was a retired groomer , herself, and this was what she wanted. Note the balance, that her pants are not ‘falling off’.

Saul Bellow wrote a book that  became a best seller, called “The Adventures of Augie March.” It’s about a working class Jewish kid trying to make his way in the world.  He has no education, gets involved with seedy individuals, and tries a lot of jobs. One of the jobs is as a dog bather for dog groomers.  I believe the book takes place in the early part of the last century.  All the dogs were poodles.  He  is ambivalent about the job.

Being a dog groomer, I never forget that part of the book, because I work for a lot of businesses owned by non-dog groomers…or  people who have had any experience in  the pet industry, like ever working in a kennel or assisting a groomer or veterinarian, and they think they are doing me a favor by hiring dog bathers.

Unless I train the bather, what I get is some kid with no  aspirations  to make an actual living, who thinks he loves dogs, but clearly doesn’t like the job task, who slows me down and usually does a half-assed job,  At my most recent job,  due partly to lack of proper equipment, they even  re-matted the dogs while drying them. Why?  Because my managers really didn’t care  whether these guys acted with integrity or not….and they were not brushing out most of the dogs.

I’ve written before about how non-dog groomers, or people whose only experience with dogs was actually in dog grooming school (“because they loved dogs”) are running businesses offering dog grooming, This was the case of one of my most recent jobs.  One of the guys who is a manager actually told me his parents ran a commercial breeding kennel (what we know as a puppy mill).  Yes, he has his own personal dogs whom he adores….but you  have a desensitization when you think it is ok to breed pets as livestock.  The other manager was trained by a very well known groomer, and is a very good scissor artist.    However, neither guy has worked in as many places, for as many mentors as I have.  Nor will they get their hands wet.  They are excellent groomers and horrible managers.

So, you couple these excellent groomers/horrible managers, with an investor/owner who really doesn’t have a clue about who has integrity, or that it matters, and you get….a real communication disconnect about what is needed to  make the business run efficiently, and why integrity matters.

I came on because the managers  got married and went on a vacation, leaving no experienced groomer, but a lot of work.  Had they really cared, they would have done this in January or February, when business  is slow (lots of people don’t get their dogs groomed in the winter—cold is the excuse…), not September, but no matter.  The investor owner pleaded with me, I came on part-time, saw they had full time, told the owner that there would be a lot of complaints as the managers LEFT NO GROOMING INSTRUCTIONS ON ANY CLIENTS, and his  other groomer was too inexperienced.

We muddled through. The guys returned, and suddenly, the efficiencies I had instituted so we could get through the day were  ignored.  Matted dogs were, again, being sent for bathing, and, and WE were expected to demat these dogs (even though, when the owner hired me, he told me the dogs would be brushed out for me).  Dogs were not towel dried properly, and so they stayed wet forever.  But more, I was being treated like…a necessary evil.  The guys  didn’t work with us.  One ‘managed’ the front, the other would come in late &  be constantly taking breaks to talk on his cell phone, or go out for a smoke or whatever.

I come in at  8:00 a.m., ready to start work immediately, and I  generally work until we are finished.  One is constantly warning  me to NOT cut any hair on the face before the dog is bathed, and not cut off any hair on the legs.  They do not clean ears. They forget to clip toenails, they  decided that because too many dogs are   frantic and  scraping their nails on the tub grates of the drying table (frantic—yes…now why would that be?), we are to cut nails after the bath.  If we get blood on the dog, we will rewash it.

I was being paid a decent hourly wage, but not great. No tips, I was not allowed to  interact with clients.  We were demating too many long-haired dogs.  I told both the owner and the manager that we should be telling people, the interval between groomings is too long and we are stressing out your dog.  That’s tactful, isn’t it?  Nobody is blamed for not brushing their dog. We know it is not a matter of money…it is they just don’t know and nobody has told them.

But they—owner and manager— refuse. THEY are not doing the  work, we are.  Yes, one of the managers will help if  a dog is very  horribly matted, but for the most part, another groomer and I do the work.   It is tedious, and in the end, doesn’t solve the problem. It is not fair to the dog, but nobody but me cares.

The icing on the cake was Christmas week. We had been slow the two weeks before, and I had been taking days off because there wasn’t really enough work, and I knew my co-workers needed the pay.  But X-mas week, we were grooming 30+ dogs a day.

What the manager would do would put the name of the dog on the board, the time in and out, and the ‘instructions’, which, for the most part, was one word:  “Cut”.  Sometimes it would say “long trim”.  On one dog, ‘Joey’, it said ‘E’. E is a long, attachment blade.  It leaves the hair about 2 inches long.  So, I did our regular pattern, and suddenly, Carlos/manager walks into the room (his partner is talking on his cell phone), lots of yelling in Spanish:  “What did YOU do?  You cut off the topknot!  Didn’t you see it was long?” and  what ensued was Carlos telling me the owner wanted a big head, she complained that while he was gone, we made the dog look like a monkey, why didn’t I ask…and all I could think was, You mean, when you left on vacation  and there were no grooming instructions on any dog…? 

You really can’t guilt me when you  make a mistake.  I  am amused, but I don’t feel bad.  And you know what?  The owner  came, picked up the dog, said it looked great, and left. No complaints.

As an aside, this happened to me about  25 years ago. I was working in a shop, and I had instructions to scissor a Cocker Spaniel.  Ugh!  but I got the dog fluff dried and  did it, and my co-workers were telling me how great  the dog looked, and my boss came into the room and yelled, “You made  him a half an inch too short!”  At first, I thought he was joking, but he was  distressed because  he  KNEW the owner would complain.  Now really, do you think any of these owners know how long their dog’s hair is?  But sure enough, she  called (maid picked the dog up, of course…) and  complained.  I told him I thought   it was a good time for me to tell him I was joining Peace Corps and would be leaving in  a month.

What did me in  on my  current job was that, as busy as we were, trying to  be efficient, the manager, not caring,  sent a matted Doodle to be bathed.  The bather knew the dog was felted and should be shaved, but he does what he is told.  It took him over 1/2 hour to dry the dog, and I was wondering what was going on, as I had not  touched the dog before the bath.  He finally finished drying the dog, and I told him to put the dog on my table. The dog was a solid mat.  I looked at  the bather, and he rolled his eyes and said, “I know…”  So, I went to Carlos and said, “I’ll have to take a thinning shears, and I don’t think there will be that much left.  He’s really badly matted.” So, Carlos now  has heard the dog is badly matted from 2 people.  He said, “Just give the dog a sanitary trim, and we’ll brush over the top and send him home.”  I know why he said this.  It’s Christmas, they probably want to take pictures, and don’t want the dog shaved.  So, I do the sanitary and nails, and Carlos comes in  and starts brushing over the top  of this dog.  I  was not going to  do that.  It wouldn’t have done anything.   The dog was matted at the skin.  Brushing was not making the dog look better as it was already fluffed out.  I was thinking  of who all would be ready for me to  finish grooming, as there were  at least five wet dogs  back there, and suddenly Carlos barks, “You are one of the  most annoying people.  I am not paying you to stand around, just leave!”

I almost laughed, but I did smile, I said Ok, and left.  I had been working since  8:00 a.m. and it  was now 2:30.  He knows i don’t waste time, don’t go out for a smoke, don’t stand around.  If there is no dog to work on, I clean the place, as there is always dog hair all over.   Why would I waste time brushing a matted dog over  the top of its mats when it wasn’t going to look any different?  He  knows I don’t stand around or waste time.  But if that’s how it is, that’s how it is.  I  had gotten another  part-time job two weeks before.  I can start later in the morning, I do my own bathing, it’s not a frenzy, I can have a relationship with clients…and I get tips.  This is why  shops have trouble getting talented groomers.

 

Neglect of Owners Duties

October 16, 2015
 I have friends who believe I play with dogs all day.  What follows is  a draft of an article I wanted to  get published in a pet industry magazine, but the editors of several felt it was to controversial:

This is a section of the Illinois Humane Care for Animals Act. You see there is a lengthy section on tethering. What I am going to address is section (3).

(510 ILCS 70/3) (from Ch. 8, par. 703)
Sec. 3. Owner’s duties.
(a) Each owner shall provide for each of his or her animals:
(1) a sufficient quantity of good quality, wholesome

food and water;
(2) adequate shelter and protection from the weather;
(3) veterinary care when needed to prevent suffering;

and
(4) humane care and treatment.
(b) To lawfully tether a dog outdoors, an owner must ensure that the dog:
(1) does not suffer from a condition that is known,

by that person, to be exacerbated by tethering;
(2) is tethered in a manner that will prevent it from

becoming entangled with other tethered dogs;
(3) is not tethered with a lead that (i) exceeds

one-eighth of the dog’s body weight or (ii) is a tow chain or a log chain;
(4) is tethered with a lead that measures, when

rounded to the nearest whole foot, at least 10 feet in length;
(5) is tethered with a properly fitting harness or

collar other than the lead or a pinch, prong, or choke-type collar; and
(6) is not tethered in a manner that will allow it

to reach within the property of another person, a public walkway, or a road.
(c) Subsection (b) of this Section shall not be construed to prohibit:
(1) a person from walking a dog with a hand-held

leash;
(2) conduct that is directly related to the

cultivating of agricultural products, including shepherding or herding cattle or livestock, if the restraint is reasonably necessary for the safety of the dog;
(3) the tethering of a dog while at an organized and

lawful animal function, such as hunting, obedience training, performance and conformance events, or law enforcement training, or while in the pursuit of working or competing in those endeavors; or
(4) a dog restrained in compliance with the

requirements of a camping or recreational area as defined by a federal, State, or local authority or jurisdiction.
(d) A person convicted of violating subsection (a) of this Section is guilty of a Class B misdemeanor. A second or subsequent violation of subsection (a) of this Section is a Class 4 felony with every day that a violation continues constituting a separate offense. In addition to any other penalty provided by law, upon conviction for violating subsection (a) of this Section, the court may order the convicted person to undergo a psychological or psychiatric evaluation and to undergo any treatment at the convicted person’s expense that the court determines to be appropriate after due consideration of the evaluation. If the convicted person is a juvenile or a companion animal hoarder, the court must order the convicted person to undergo a psychological or psychiatric evaluation and to undergo treatment that the court determines to be appropriate after due consideration of the evaluation.
(e) A person convicted of violating subsection (b) of this Section is guilty of a Class B misdemeanor.
(f) As used in this Section, “tether” means to restrain by tying to an object or structure, including, without limitation, a house, tree, fence, post, garage, shed, or clothes line at a person’s residence or business, by any means, including, without limitation, a chain, rope, cord, leash, or running line.
(Source: P.A. 98-101, eff. 1-1-14.)

I think most of us wonder what we can do about the violation of section (3): veterinary care to prevent suffering.

When I first started my grooming career in the early 1970s, I worked for a dog groomer who would give her clients an ‘ultimatum’ after she told them twice the dog needed veterinary attention: no new appointment until the dog’s medical issue had been dealt with. Twice I remember, it was dogs with bad teeth. Once it was a runny eye (related to teeth).   After veterinary treatment (teeth being pulled), the dogs immediately gained weight and seemed livelier. THEY WERE NO LONGER IN PAIN.

We were not the only game in town. These clients could have gone elsewhere. They didn’t.

Unfortunately, I know too many groomers who will tell a client once, then ignore the issue because they are afraid they are going to lose the client (as though no other groomer is going to mention that the dog has an ear infection so bad that pus is coming out and the skin had necrosis. Disgusting, aggravating, infuriating.

I am a volunteer for a wonderful organization founded by a couple of dog trainers. The organization is SafeHumaneChicago.org . It was founded to address animal cruelty and its effects on our community. We provide dog training classes in under-served communities, work with kids (and adults) in the justice system, and we volunteer as advocates for animals in the court system.

Setting this program up took years. We had to find friendly police, judges, and prosecutors who could understand that cruelty and violence towards humans often starts with animal cruelty.
We had to explain the laws, and how to interpret and enforce the laws. We had to get prosecutors to take animal crime seriously…and we continue having problems with police not gathering adequate evidence.

However, we do get people charged, and prosecuted.   We do get people to show up in court on behalf of the animals. We wear court advocate badges, and we make sure the judges know we are there.

Generally, the charge of ‘neglect of owners duties’ is an added charge, to dog fighting, other cruelty, or hoarding.  Recently, however, a veterinarian had a client charged. An older couple brought a dog into his animal hospital in a buggy. Not sure why they brought the dog in, but the dog was wearing a diaper which hadn’t been changed in….nobody knows how long, The dog, of course, had feces burning his skin.

My gut reaction to hearing this was, ARE THEY STUPID? But how many clients do we see with feces stuck to the dog, or eyes sealed shut, or necrotic ears? Dogs with rotting teeth? It’s not just puppy mills, and we know it. I’ve had dogs come in with maggots.

We are afraid to turn these people in to local humane officers, aren’t we? I have told clients that there dog is in pain. I’ve suggested they contact local animal shelters which I know will treat dogs at a very reduced cost if money is the issue. You know there has to be a psychological problem on the part of the owner when, six months later, they bring the dog back to you, and the dog is still in horrendous condition.

Because I keep a reminder calendar, I’ve started noting on my calendar when I hope to see the dog again. If the dog doesn’t come in, I contact humane officers to do a well-being check. I am nearing retirement and don’t really care if I anger someone who doesn’t have the integrity to euthanize a dog in pain if they won’t have a veterinarian treat the dog. I’d like to know if any groomers have had any other solutions.

 

 

Focus: Getting the Dog’s Attention

October 9, 2015
Berbop on Santa's lap, with Dash

Bebop on Santa’s lap, with Dash

I see dogs with behavior problems most days of the week.  Pet dogs. Dogs that people have gotten as pets with  no plan  or strategy  to get the dog  ‘trained’.  I know the reason this happens is that  dog owners  not only get   wrong or incomplete  information from watching TV, but from the ‘experts’ who have never trained a dog, but who speak with authority, and tell these dog owners what to do.

This is more baffling and irritating (to me) because now, with the internet, you can find all sorts of good information. So, I guess people are lazy and stupid.  I can’t think of any other   explanation for dog owners allowing their dogs to be out of control.

One of my fellow dog groomers told me about a client of hers who just got a puppy.  It’s an Australian Cattle Dog puppy, and  it’s ‘already biting’ so they just keep it in the crate.  She tells me the  owners got the pup from a  Cattle Dog rescue. Really?  A puppy…and it’s already in rescue? Doesn’t that tell you that  too many people are breeding Cattle Dogs, and there are  not enough good homes?

OK, whatever.  I think this  family was expecting a Shih Tzu or Maltese pup, not a working dog, bred for generations to  chase and bite the heels of  sheep and cows.  In my last post about dog training,  I addressed spending a few minutes at a time  shaping the behavior of the dog to get the results you want.

I  offered to help the  family teach the dog to focus, and teach them how to get the dog’s attention, so they can start undoing  what  they’ve already ‘taught’ the pup, and start over….  since my co-worker is the actual contact, we’ll see how this goes…but this is what I am going to tell you all who  got pups under  six months old who are biters:

Most puppies that bite are reacting to something they fear, and are using their instincts to stop what (or who) is causing them to fear;

Or, they were bred to  bite first (react) and if you are planning on keeping this dog as a pet, you have to get his attention;

It’s up to you to make sure the  pup is getting enough exercise, enough rest, and a nutritious diet.  There ar no excuses.  if you are making excuses.  Admit you made a mistake and return the pup.  I shouldn’t have to say this, but don’t go looking for another home for the dog—return it to the people who sold or gave you the pup. It is THEIR RESPONSIBILITY.

After exercizing the pup, have the dog sit, touch his temple with your finger then immediately touch your temple, causing the pup to make eye contact. Say, ‘watch me.’ IMMEDIATELY GIVE THE PUP A TREAT (the size of a cheerio.  Click with your tongue as you do this (unless you  have become very adept with a clicker). Do this several times a day.]

Start walking the dog on a leash—-with a martingale collar. NO HARNESSES. harnesses were designed so a dog can pull you, and you don’t want that.  A Martingale collar won’t choke your pup, but will restrain it.  Call  grooming shops, veterinarians, even your park district, to find out who runs dog training classes, and what they teach. You might not be the best dog trainer in the world, but the whole point of doing dog training is  bonding with your dog, and starting to communicate with and understand each other.There are also many  excellent dog training books available.  I like, “Good Owners, Great Dogs,” by Kilcommon & Wilson.

In any case, we’ve learned a lot about dog training and how dogs learn in the last several decades.  It’s all kind, and all positive.  If you don’t want to communicate with a dog, why did you get a dog?

 

Dog Grooming Terminology…and the State of the Industry

July 17, 2015
This is a Maltese I groomed in a puppy trim. They do not  grow like this .naturally. they need haircuts.

This is a Maltese I groomed in a puppy trim. They do not grow like this .naturally. they need haircuts.

Should dog groomers be licensed?  If so—who makes the rules?

In case you didn’t know from reading past blog posts, I  generally work as an independent contractor.  Often, taxes are taken out of my paycheck (& I feel this is a good thing, as I pay less per cent FICA—or Social Security), but my hours are not regular, and often I don’t know what I am doing day-to-day.  Doe a very long time, grooming terminology was pretty standard.  If I made a mistake—it was leaving a dog’s hair too long—and it could always be cut shorter.

Often I’ve had employers/contractors lie to me about how booked they are and how much work I can expect (and how much income I can expect to make).  This has been happening much more often in the past 10 years as  the hobbyists/fanciers who originally owned dog businesses retire, and the  ‘slack’ is taken up by people  who just want to own a pet business (who are not groomers), or  people being taught at dog grooming schools—who think they really know how to groom.

Some DO know how to groom—at least they can  scissor evenly. But do they know the nuances of the breeds?  Or,  that if you clip a double coated dog you might cause clipper alopecia? How about that it’s not how much suds you get —but the agitation of active ingredients of shampoo against the dog’s hair?  Do they know that neither hair—nor water—in the dogs ears cause ear infections, but it  is  a synergy of  bacteria, yeast, and stress that  are the cause of most ear infections?  Ah, no.  Nor do these newbies know anything about animal behavior. They are not fanciers from way back who  took delight in communicating with their pet dogs. Many I have met decided to groom  because they didn’t know what else to do with their lives and they ‘loved dogs’, or (more recently) a dog groomer  injured their dog, so they decided they’d do it better….yet…

These newer groomers (who’ve been taught  in the past 10 or so years), who  claim they  run  their businesses so they are safe, or are better at  styling, or do a better job brushing dogs—-do they really offer a better outcome in terms of safety  for dogs or quality of work?

I recently worked for a very skilled groomer who  graduated from a grooming school and never worked for anyone but herself.  That was a red flag to me, because we learn so much from each other.   Upon graduating grooming school, she immediately bought a mobile  grooming van, and was successful.  I’ve had several mobile groomers tell me their clients are not so concerned about styling.  They are  concerned about convenience only. It so happened that this particular groomer I was working for  was very conscientious.  However, she thought that everyone who ever learned to groom learned the same terminology, the same methods, the same styling  practices, but worse, now that she was in a shop (rather than in the van), it was safe to allow all the dogs to run loose in the shop.  It was not safe, for  individual dogs, and  this was for many reasons.  In any case, she thought we should be licensed as it would be safer for  dogs. Really?

Her dog was  killed when it hung itself  jumping out of the tub…and although she has signs that say: DO NOT LEAVE DOGS IN TUB UNATTENDED, her bather regularly does this.   The owner is too busy to notice.   So, she allows  two practices  that are not safe for  pet dogs.

This business owner complained about how much shampoo her groomers were using.  It could be very irritating  to a dog’s skin to use concentrated shampoo…but she was not making sure the shampoo was being diluted to the ration the manufacturer suggested.  I  guess that as long as the groomers made the dogs look good, it was not enough of an issue to  solve.

When I  was taught to groom dog…every dog was a poodle.  Maybe  one out of 50 dogs a miniature Schnauzer or a Cocker Spaniel.  We never saw Maltese or Yorkies, and there were no Shih Tzu or Bichons because they were not yet recognized breeds by the AKC.  So how did we learn these  other breeds?  By either apprenticing with hobby breeders or professional AKC handlers, or going to grooming seminars which the kennel clubs held.

There were no ‘bath & tidy’ groomings, but what started happening was that dog groomers offered the service of a bath which included the ‘tidy’: which was—for every shop I ever worked in…besides the bath—the ears and nails, the sanitary trim (including hair in pads of feet), and scissoring up to  first joint:  the hock or pastern!  Now, they are calling any  ‘off’ breed  grooming—which—in the past—you would never use a clipper blade on the body (unless the owner specifically asked)—-a bath & tidy.  For us old timers—this was a full  Golden Retriever (or Collie, or Pekingese) grooming.  I was rudely told  that I didn’t know how to groom because of how I interpreted instructions!

So, how are we going to legislate this?  If the shop owner discounts how unsafe it is to allow a pack of dogs—a new mix  of dogs —including intact dogs—every day—that doesn’t know each other, to socialize, but they are not licensed as a dog daycare center—-so nobody is actively watching  dogs to make sure nobody is bullying another dog,  or checking to make sure  the dogs socializing are inoculated against kennel cough (or don’t  have  giardia or other type of parasite ), is YOUR PET any safer than if the  shop and groomers are  licensed?  As an aside—best practice in dog daycare is :  no intact dogs, and  one ‘handler’ for every 12 dogs. In Illinois,  15 dogs per handler  are allowed…but the law is not enforced.

Who should set the guidelines to license groomers?  The veterinarians,  who’ve mandated that dogs should get a rabies shot every year (when their immunity is probably good for  at least  five, if not 10 years)? The veterinarians who suggest putting a harness on a dog so he doesn’t suffer a collapsed trachea rather than telling the owner to teach the dog not to pull on the  leash?  Groomers who are politically connected, but may not be able to tell a Lhasa Apso from a Shih Tzu, or a Welsh Terrier from a Lakeland?

I worry about all this.  I was told I was not a good groomer  because I didn’t know a ‘bath & tidy’ on a Golden Retriever was actually really a full groom.   I was accused  of not  cleaning a Portuguese Water Dog’s ears out (after a breeder told me to NOT pull all the hair out as it night irritate the ears more than leaving some hair in), and for not  deshedding a nervous dog who clearly was flight shedding…because the instructions did NOT include a deshedding treatment.  I can’t tell you how many groomers have laughed at me about this (not believing that it happens frequently)!

I worked  briefly for a groomer who tethered all dogs to grooming tables, which resulted in  a lot of  anxiety, pooping, and  leash chewing. She discounted that dogs  are stressed when tethered, and she just didn’t want to buy more crates. In addition, she sold  harnesses, so  dogs could pull their owners around.  No collars, only harnesses (not realizing that after this cute fluffy dog dies the owner will have had enough of a dog being in charge of them, but thinking there is no alternative, and not getting another dog.

Maybe I shouldn’t worry.   One groomer whom I respect  said that designer dogs are a fad (but will ethical hobby breeders…breeding for the betterment of their breeds, be able to maintain a gene pool?).  That as dogs get injured in poorly run shops, those shops will go out of business.  I wish I could be so optimistic.

Unifying the Pet Industry: Ed Sayres, CEO of PIJAC has a ‘new’ Marketing idea

June 19, 2015
An example fo a curved slicker brush---generally, the right brush!

An example fo a curved slicker brush—generally, the right brush!

For those who don’t know, PIJAC is the Pet Industry Joint Advisory Council—the lobbying group for the  pet industry.  It encompasses commercial breeders, manufacturers, and retail pet shops.  Anyone in the  pet industry can join, if you want to support the status quo. This is what the pet industry doesn’t want you to see:

-if you think this video is overly sensational…do you think this was staged?  https://www.youtube.com/watch?v=jE5NFVU1a4k

And they also deny that this is typical:

http://www.montrealdogblog.com/20017/product-review-pet-shop-horrors/

PIJAC defends the bad practices of the pet industry. Although they  say they do education, what members pay them to do is lobby legislators on local, state and federal levels to  not allow those of us who object to inhumane treatment of animals to have more influence than the industry does.  They  have lobbied to make it illegal for us to  document on film inhumane treatment of animals.

This is the irony of the pet industry.  The industry sells the concept of love, care, animal husbandry, and compassion. What it does in reality is defend  worst practice and the  bad actors.  I am responding to a recent Op/Ed piece in Pet Business magazine (June 2015).  Something  people need to know  is that  Ed Sayres, the head of PIJAC, was recruited from the ASPCA :https://www.pijac.org/press/pijac-appoints-edwin-sayres-president-ceo    Yes! He was the head of the American Society for The Prevention of Cruelty to Animals,  a humane organization, to head a lobbying group whch, if you come down to it, has opposite intentions of a humane group.

http://www.earthintransition.org/2014/08/ed-sayres-joins-the-pet-breeding-industry/

Looks like the board of directors of the ASPCA has some explaining to do on this past hire—and I, again, want to remind people who want to help animals to not fall for marketing flim flam and  keep their donations to local groups that they can actually visit, and ask their boards  what they really do to  care for animals.

In  a recent opinion piece  in Pet Business, Sayres addresses what he—and the industry in general  as the  problem:  animal rights people. Pet Business: http://www.petbusiness.com/articles/2015-05-28/Unifying-the-Pet-Industry

When you  don’t understand who the enemy is—the opposition, as how YOU see them, and not as how they are, you are fighting an entity that does not exist.  You can’t solve the problem.  I’ve said this to animal rights activists as well.

What’s the issue? Well, the  animal rights/welfare people paint all  pet breeders with the same broad brush, and claim that because hobby breeders are selling puppies, animals in shelters are not finding homes.  This is laughable. Why? The people looking for a purebred puppy are looking for a specific type of dog of a specific age. In fact, very few  purposely bred pups from either hobby breeders or  puppy mills actually end up in shelters (the purebreds  don’t end up in shelters until they are mature, and only in  certain parts of the country do those  unsold mill bred pups wind up in shelters—I’ve written about how Wright-Way in Morton Grove, Illinois,  gets their puppies, for example.  I am sure other ‘rescues’ follow the same business model).  If you want those people  who  are searching for  a specific  puppy to consider the shelter adult dog, you had better market that shelter adult dog better.  However,  if your goal is a fantasy, you are not helping those adult shelter dogs find homes.  Also, to tell me that I could not really care about dogs as long as I support planned breeding, you clearly don’t understand the problem, and have alienated me as a supporter and donor!

What I would always do is ask people searching for a puppy:  why not consider an adult dog?  Particularly if they work outside the home over  six hours a day, they will never get the dog housebroken.  As to cats, there is no guarantee that a kitten will mature to be an engaged adult cat—especially if it is alone most of the day.  If the dog seeker is not addressing  coat care and  training,  they should be discouraged from choosing any pet.  Unloved/unwanted pets are dying, and it is not the fault of the pet seeker, but those many backyard breeders who are NOT being held accountable by anybody!

On the other side of the spectrum,  Mr. Sayres is also painting anyone opposed to the sale of live animals in pet stores as animal rights activists—and liars.  He didn’t call us do-gooders, vegans, or naive…but we are all  under the same umbrella. It’s as as though we should see  animal rights activists as all dues payers to People for the Ethical Treatment of Animals who are upholding their agenda. This is also laughable.  Can you not care about animals and not be discounted?

I see my self as a steward  for my pets.  Most people who seek a pet know they are responsible for  its care.  Most  don’t know how to find a healthy pet. It’s a fact  that many animals destined to be sold as pets die of stress and inhumane handling.  Morbidity is   a fact in the pet industry.  Animals get stressed by temperature, lack of food and water in transport, injury.  They are not humanely euthanized upon arrival, but trashed—and Sayres knows this and  PIJAC never addresses this.  Another dirty secret they (pet industry managers) never address is what happens to animal that don’t get sold. Are they sent back to the breeders?  Dumped at shelters? Killed?  I guess it depends on the individual pet store.  Because  these are issues, and because retail managers know their client base, many now don’t sell dogs or cats…but do sell  ‘lesser’ animals (rabbits, ferrets, guinea pigs, chinchilla…mice & rats…then herps, birds, fish).  Do these animals deserve less consideration?  Is their pain any less when they are injured or stressed in shipment, then not humanely euthanized?

In his essay in Pet Business: http://www.petbusiness.com/articles/2015-05-28/Unifying-the-Pet-Industry, Sayres  speaks about  how poorly the American Public regards the industry.  He claims the industry  is not ‘getting the story out’ on how competent and caring  the industry is, and that a  new partnership with the PET LEADERSHIP COUNCIL will change all that.

Competency?  I think not.  This is my experience  virtually every day, as a dog groomer:  New client comes in with a small dog wearing a harness attached to a ‘Flexi’ leash.  Because a harness is designed so a dog can lead an owner without feeling physical restraint, this is exactly what the dog is doing….but doesn’t know where to go, so he is dragging the owner  all over.  The owner can’t control the dog.  Even going through an obedience training class run by a pet store (that has sold the owner the harness and Flexi), the owner has failed to get control of the dog.  While it is true that neither the collar nor the leash  trains the dog, having a proper fitting collar and a 6 foot leash make it much easier for the owner to get the dog’s attention.  However, because of the dynamics of the harness, the Flexi, poor mentoring of the  owner as amateur trainer, as well as  the  genetic temperament of most small dogs, the owner has failed to be able to communicate with the dog. The owner is disappointed, and while they  most likely will not dump the dog in a shelter (unless they move,  ‘have a lifestyle change’, get too busy. or …), they will NOT get another dog because owning one is too expensive, too much work,  not enjoyable…and the kids are gone.

The wrong brush for most dogs is the top selling  brush style in America---thanks to the idiots who  manage pet shops!

The wrong brush for most dogs is the top selling brush style in America—thanks to the idiots who manage pet shops!

For over a decade I have been asking  why pet shops don’t sell martingale collars instead of prong collars or harnesses, why they  don’t sell standard leashes rather than promote Flexis, why they  don’t  teach their managers and employees how to use grooming equipment and sell proper slicker brushes rather than  the double sided pin/bristle brushes,  & we can ask why  they don’t SCREEN prospective pet owners  about what their  lifestyles are like and what their expectations for a pet are.

The reason  they don’t do it  RIGHT is because they are retail managers selling products, not animal lovers, and not thinking long term.

There is another way.  Retail managers can  partner with dog clubs as they are starting to do with  animal rescues, and invite the clubs in to  talk about their breeds, and  the club members can advise retail managers about the equipment  to sell that would do the most good. And…they can stop selling pets as livestock.

Unfortunately, the plan is now to sell their competency, or rather, rebrand  their lack of competency, and to continue blaming animal rights activists for the decline of the image of the industry.

So, I have to remind PIJAC ans Ed Sayres of this.  I AM ALSO THE PET INDUSTRY, and it is embarrassing to have to tell  people that they trusted the wrong people: you.